Introduction

This Privacy Policy describes how Red Kurama and its affiliates (collectively "Red Kurama, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website www.redkurama.in (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as:

• Name, date of birth, address, telephone/mobile number, email ID
• Any such information shared as proof of identity or address
• Bank account or credit or debit card or other payment instrument information
• Biometric information such as your facial features or physiological information

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform.

Usage of Information

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience and resolve disputes
• Inform you about online and offline offers, products, services, and updates
• Customise your experience and detect and protect us against error, fraud and other criminal activity
• Enforce our terms and conditions and conduct marketing research, analysis and surveys

Sharing of Information

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as:

• Sellers, business partners, third party service providers including logistics partners
• Prepaid payment instrument issuers, third-party reward programs and other payment options
• Government agencies or other authorised law enforcement agencies if required by law
• Law enforcement offices, third party rights owners, or others to protect rights, property or personal safety

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below.

Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Grievance Officer

For any privacy-related concerns, please contact our Grievance Officer using the contact information provided on this website.