We offer refund / exchange within first 1 day from the date of your purchase. If 1 day has passed since your purchase, you will not be offered a return, exchange or refund of any kind.
In order to become eligible for a return or an exchange, the following conditions must be met:
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
All returned items undergo a thorough quality check to ensure they meet our return criteria. The quality check includes:
For approved returns, we will provide you with return shipping instructions. Please ensure that the item is properly packaged to prevent damage during transit. We are not responsible for items damaged during return shipping if not properly packaged.
Once your return is approved and processed, the refund will be credited to your original payment method within 7 business days. The refund amount will be the same as the amount paid for the item, excluding any shipping charges unless the return is due to our error.
For exchanges, we will process the new item once the returned item is received and approved. If the replacement item is of higher value, you will be charged the difference. If it is of lower value, the difference will be refunded to you.
For any return-related queries or to initiate a return, please contact our customer service team using the contact information provided on this website. Our team will guide you through the return process and answer any questions you may have.